Shipping and Return Policy

At www.andywheels.com (referred to as “Andy Wheels,” “we,” or “our Site”), we strive to provide our customers with top-notch service. Below, you’ll find detailed information about our shipping, returns, and warranty policies to help you shop with confidence.

Dead on Arrival (DOA)

If you receive a defective product (DOA), please contact our customer service team at info@andywheels.com within 7 days of receiving your item.

Special Notes for DOA Situations:

1. Damaged Packaging:
   • File a case with the courier company immediately upon noticing the damage.
   • Obtain a stamped proof from the courier and provide this along with clear pictures of the package and item.
   • Include all details and the courier’s case number when contacting us.
2. Functional Issues:
   • If the outer packaging is intact but the item does not work, provide clear pictures or a video showing the defect.

Upon verifying your case, we will offer a full refund or replacement, depending on your preference.

Missing, Wrong, or Incorrect Items

If you receive a package with missing, incorrect, or extra items:

1. Check Before Signing: Ensure the package contents and weight are correct upon delivery.
2. Contact Us:
   • Send an email to info@andywheels.com with your order number.
   • Attach clear pictures of the package, shipping label, and contents received.

Return Policy

7–14 Days Disliked Item Return:

• If you are dissatisfied with your purchase, you may return it within 14 days of delivery.
• The item must be in brand-new condition with its original packaging.
• Customers are responsible for return shipping costs.
• Refunds will exclude initial shipping fees.

Returns and Compensation Process

Processing Times:

1. Exchanges: 2–7 business days upon receiving your returned item (stock-dependent).
2. Refunds:
   • 3–6 business days to process after receiving the returned item.
   • Refund times vary by payment method:
     • PayPal: Up to 48 hours.
     • Credit Card: 7–14 business days.
3. Repairs: 15–30 business days, depending on spare part availability.

Important Notes:

• All returns require prior approval from our team. Unauthorized returns may result in rejection or delayed processing.
• Return shipping costs and customs duties (if applicable) are the customer’s responsibility.

Non-Refundable Items

Please note: Gift cards are not refundable under any circumstances.

For additional assistance, please contact us at info@andywheels.com.